1. Collection of Personal Information

We collect and store personal information essential to provide our wellness and telehealth services. This may include, but is not limited to:

• Personal details such as name, date of birth, and contact information

• Medical and mental health information relevant to the services you receive

• Payment and billing information

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2. Use of Personal Information

Your information is used solely for purposes directly related to your care and treatment, including:

• Managing and scheduling appointments

• Communicating relevant updates and reminders via text message or email

• Providing tailored care and support based on your specific wellness needs

• Billing and payment processing

We limit the use of your information to these essential purposes to respect and prioritize your privacy.

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3. Text Message Communications

As part of our commitment to supporting your wellness journey, we may occasionally send text message reminders or updates concerning your appointments or care. If you prefer not to receive these communications, you can opt out by:

• Contacting our office directly

• Updating your preferences in your client portal

We respect your communication preferences and will promptly implement any changes you request.

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4. Confidentiality and Data Security

Heart 2 Heart Wellness Center takes your privacy seriously. We implement strict confidentiality protocols and secure storage methods to protect your personal information. Our systems comply with HIPAA standards, ensuring that all personal and health information is handled in accordance with federal privacy regulations.

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5. Disclosure of Information

We do not share your personal information with third parties, except as required by law or with your explicit consent for services. In cases where collaboration with other wellness providers is beneficial, we will only share necessary information after obtaining your permission.

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6. Accessing and Updating Your Information

You have the right to access, review, and update your personal information at any time. You can manage your information by:

• Logging into your client portal

• Contacting our office to assist you with any updates

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7. Changes to This Policy

We may occasionally update this Privacy Policy to reflect changes in our practices, technology, or legal requirements. All updates will be posted on this page, and we encourage you to review it periodically.

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8. Contact Us

If you have questions about this Privacy Policy or need assistance with your privacy preferences, please contact us at:

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Heart 2 Heart Wellness Center

812-725-1089 | 202-975-8668

clientservices@heart2heartservices.com